NYC interview numbers
SNAP and Cash Assistance are not the same call. Upload papers in the ACCESS HRA app, then call. No appointment on either on-demand line. Monday–Friday, 8:30 a.m.–5 p.m. Free interpretation on the SNAP line.
| Program | Number | When |
|---|---|---|
| SNAP only | 718-762-7669 (718-SNAP-NOW) | Weekdays 8:30–5 |
| Cash Assistance | 929-273-1872 | Weekdays 8:30–5 |
| General HRA questions | 718-557-1399 | Weekdays 8–5 |
| Anything else | 311 | 24/7 |
HRA tells partners the shortest SNAP waits are often Thursday or Friday before noon. Monday mornings and 12–2 p.m. are busy.
Have in front of you
- Confirmation number
- Names and dates of birth for everyone you listed
- Rent or mortgage amount, and whether heat is included
- Last pay amount and how often you are paid
- Child-care costs if you pay them
- A quiet place. They will ask you to swear the answers are true.
If you applied for Cash Assistance, use 929-273-1872 — not the SNAP line — unless your confirmation page says otherwise.
Sources: NYC SNAP guide, CA interview instructions.